As a business owner, your reputation is your most valuable asset. You work hard to build it up with your customers and your community, and you wouldn't likely think of trusting it to just anybody. With the increasing popularity of online reviews, Main Street business owners are finding that their hard-earned reputation is now at risk. This is due to unfounded negative reviews being posted about their Business by anonymous Internet users. As a business owner, how are you supposed to ensure that your great reputation isn't undone by a few thoughtless comments posted online?
In order to make sure that your business is being represented in the most positive, accurate way possible, we reach out directly to your customers and talk to them about their actual experiences with your business. We gather this information in a variety of ways, via phone, e-mail, web-based portals, and comment cards, as well as an automated voicemail system that lets your customers leave a recorded message of their own.
In addition to helping you utilize your customers' positive feedback, we will be your watchdog. We regularly monitor your online listings, and in the rare event that we find a negative review during this process, we'll take immediate action to minimize the damage to your reputation.
With NEXT! you can be sure that wherever anyone finds you online, your positive reputation will precede you.